Consumer information

Last updated: 1 April 2026. This page summarises information for consumers in the United Kingdom who purchase paid goods, services, or digital content from Thryxelldrex. It is a general guide and does not replace statutory rights.

1. Your statutory rights

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality. Services must be performed with reasonable care and skill. Digital content must meet similar standards where applicable. Nothing on our website or in our Terms of Use removes these rights where the law says they cannot be removed.

2. Cooling-off and contracts

Where you buy at a distance (for example online), you may have a statutory cooling-off period for certain contracts, subject to exceptions for bespoke or time-limited services. Any specific rights for a transaction will be confirmed in the order or contract we send you.

3. Complaints

Please contact us first via contact or by post to our registered office so we can try to resolve the matter. We aim to acknowledge complaints within five working days.

4. Alternative dispute resolution

If a dispute cannot be resolved, you may be entitled to refer it to an alternative dispute resolution (ADR) provider where one applies to our sector, or to bring proceedings in the courts of your home nation within the United Kingdom where the law allows.

5. Independent guidance

For free, impartial advice, contact Citizens Advice or see GOV.UK consumer protection.